Effective Date: July 2025
At MenaWebHost, your satisfaction is important to us. We are committed to providing reliable and affordable web hosting, email marketing, and related services to help your business succeed. Please read our refund policy carefully before making a purchase.
All purchases made with MenaWebHost are final and non-refundable, unless otherwise explicitly stated in this policy.
By purchasing or renewing any service with MenaWebHost, you agree to abide by this refund policy.
We encourage you to contact our support team for any pre-sales questions to ensure the services meet your needs.
We offer a 7-Day Money-Back Guarantee on new shared hosting plans only.
Note: If a domain name was included as part of a promotional hosting package, the domain cost will be deducted from any approved refund. You retain ownership of the domain.
MenaMail plans are non-refundable once activated, regardless of usage or campaign performance.
We encourage customers to test the platform using any available free plan or trial before upgrading to a paid plan.
If you experience technical issues, our support team will assist you in resolving them promptly.
All domain name registrations, renewals, and transfers are non-refundable.
Incorrect domain registrations or spelling errors are the responsibility of the customer.
You may cancel your services at any time via the client portal.
No refunds will be provided for early cancellations unless covered under the Money-Back Guarantee (where applicable).
Services terminated due to violations of our Terms of Service are not eligible for refunds.
Initiating a chargeback or payment dispute will result in immediate suspension of all services.
We encourage customers to contact our billing team first to resolve any concerns amicably.
Unauthorized chargebacks will be treated as a breach of our Terms of Service and may result in legal action.
To request a refund (if applicable), please:
MenaWebHost reserves the right to modify this refund policy at any time without prior notice. Updates will be posted on our website, and continued use of our services implies acceptance of the revised policy.
If you have questions about this policy, please contact:
Email: billing@menawebhost.com
Contact Form: www.menawebhost.com/contact
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